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IntusHQ Terms & Conditions

Effective Date: 14 January 2026
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1. Acceptance of Terms

By creating an account, accessing, or using IntusHQ, you agree to be bound by these Terms & Conditions and our Privacy Policy. If you do not agree, do not use the service.

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2. The Service

IntusHQ is a subscription-based SaaS platform designed to help users manage and track high-value assets across multiple properties. Features may include inventory tracking, photo-based cataloguing, and role-based access. We reserve the right to update, modify, or discontinue features at any time.

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3. Eligibility

You must be at least 18 years old and legally capable of entering into binding contracts to use IntusHQ.

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4. Accounts

  • You are responsible for maintaining the confidentiality of your login credentials.
     

  • You are responsible for all activity under your account.
     

  • You agree to notify us immediately if you suspect unauthorized use.

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5. Subscriptions, Payments & Cancellations

  • Use of IntusHQ requires a subscription. Pricing and plans are dependant on the requirements of the project and customised for each client individually.
     

  • Plans are invoiced in GBP.  We reserve the right to change pricing, plans and features offered at any time and without notice to you. 
     

  • Payments are billed annually in advance which is due within 7 days of receipt of invoice.
     

  • Payments may be made via bank transfer.  Customer is responsible paying all bank fees. An additional invoice will be submitted for payment for any shortfalls.
     

  • If payment is late, we reserve the right to suspend service to the platform until payment is received. Suspension will remain in place until all outstanding fees are paid in full.
     

  • All fees are non-refundable except where required by law.
     

  • Subscription renews automatically unless cancelled prior to renewal date. Cancellations must be made in writing by emailing your IntusHQ contact.
     

  • Your account and all data included in it will be deleted 90 days after termination or cancellation of service, unless otherwise agreed.
     

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6. User Responsibilities

You agree not to:

  • Use IntusHQ for unlawful or fraudulent purposes.
     

  • Upload or store illegal, infringing, or harmful content.
     

  • Attempt to interfere with or disrupt the platform’s security or performance.

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7. Data Protection & Privacy

  • Your Data: You retain ownership of all personal and asset data you upload to IntusHQ.
     

  • Our Role: IntusHQ acts as a Data Processor for customer-uploaded data, and as a Data Controller for user account data (e.g., registration, billing, communications).
     

  • Compliance: We comply with the UK General Data Protection Regulation (UK GDPR), the EU GDPR, and other applicable data protection laws including the California Consumer Privacy Act (CCPA) and Canada’s PIPEDA.
     

  • International Transfers: As a global SaaS platform, your data may be processed in the UK, EU, US, or other jurisdictions where we or our service providers operate.
     

    • Where data is transferred outside the UK or EEA, we rely on:
       

      • Adequacy decisions (where the destination country is recognised as providing equivalent protection), or

      • Standard Contractual Clauses (SCCs) approved by the European Commission/UK ICO, plus any additional safeguards required by law.
         

  • Security: We implement appropriate technical and organisational measures (encryption, access controls, backups, monitoring) to protect your data from loss, misuse, or unauthorised access.
     

  • Your Rights:
     

    • Under GDPR/UK GDPR, you have the right to access, correct, erase, restrict, or port your personal data, and to object to processing.

    • Under CCPA (for California residents), you have the right to request access to personal information we hold, request deletion, and opt out of the sale of personal data (note: IntusHQ does not sell personal data).

    • Under Canada’s PIPEDA, you have the right to access and request corrections to your personal information.
       

  • Retention: We retain personal data only as long as necessary to provide the service or comply with legal obligations.
     

  • Privacy Policy: For full details on how we handle personal data, please see our Privacy Policy.
     

(For full details, please refer to our Privacy Policy.)

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8. Intellectual Property

All software, designs, logos, and content provided by IntusHQ are owned by us or our licensors. You may not copy, modify, or distribute them without prior written consent.

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9. Service Availability

We strive for high availability but do not guarantee uninterrupted service. We are not liable for downtime, data loss, or interruptions outside our reasonable control.

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10. Termination​

  • We may suspend or terminate your account if you breach these Terms.
     

  • Upon termination, your access will end.
     

  • Your account and all data included in it will be deleted 90 days after termination or cancellation of service, unless otherwise agreed.

     

11. Liability

  • IntusHQ is provided “as is” without warranties of any kind.
     

  • We are not liable for indirect, incidental, or consequential damages.
     

  • Our total liability will not exceed the fees paid in the 12 months prior to a claim.

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12. Governing Law

These Terms are governed by and construed in accordance with the laws of England & Wales. Disputes shall be subject to the exclusive jurisdiction of the courts of England & Wales.

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13. Changes to Terms

We may update these Terms at any time. Continued use of IntusHQ after changes constitutes acceptance of the revised Terms.

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14. Contact

For questions, please contact us at:


IntusHQ Ltd
20-22 Wenlock Road 

London 

N1 7GU 

England

Katy@intushq.com

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